Information for problem reports

When you encounter a problem, you can use the Report A Problem dialog box to report it.

To help us reproduce your problem, include this information:
- What you were doing, or trying to do, when the problem occurred. Be careful to list your steps so we can do the same.
- A description of the problem.
- If you have a [publish](../Tasks/Publish_tasks/Publish to Web.htm) problem, get information from the Upload Progress pane.
- If you have a Bloom Reader problem, click Copy to Clipboard to get Progress information.
Continue using the Report A Problem dialog box.

Reports you send via email to [email protected] are added to our bug-tracking site. Anyone with an account can read your report.

If you send a report by email, instead of using the Report A Problem dialog box, please include the following:

- Tell us the version of the Bloom program that you are using.
  Get this from About Bloom which is available on the (Get Help) menu.
- Tell us the operating system of your computer (e.g., Windows® 11, 64 bit; Linux 18.04 Bionic).

You can right-click any tab to measure performance and see results.
Click the (Get Help) menu to learn about log files, if necessary.
If you want your report to remain private, email your report to [email protected].

Information for problem reports​